PRIVACY POLICY

Before proceeding with room reservations or using our services, you are required to agree to our Privacy Policy. To ensure the safety and protection of your personal data, please carefully read and agree to the following privacy policies: 

1. Purpose of Collecting Personal Data

We only collect personal data from our Guests for the following purposes:

1.1 Identity Verification:

We may request personal data such as name, address, phone number, and email address to verify the Guest's identity and ensure accuracy during transactions and service provision.

1.2 Enhancing Guest Experience:

Personal data is used to offer improved services including Guest support, product consultation, and provision of relevant information.

1.3 Customizing Experience:

We may use personal data to tailor and personalize the Guest's booking experience on our Site, including the provision of product information, promotion offers, or relevant suggestions.

2. Limitation of Data Use

We are committed to protecting Guests' personal data and only use the data within the necessary scope to provide services and meet Guests’ requirements. Guest's personal data will not be shared, disclosed, or sold to any third parties without explicit consent from the Guest, except when required by law or deemed necessary to protect our rights, assets, or security, as well as the Guest's.

We maintain appropriate security measures to ensure the safety of Guests' personal data and comply with applicable data protection regulations.

3. Parties or Organizations that May Access the Data

We commit not to sharing, selling, or disclosing Guests' personal data to any third parties except for the following cases:

3.1. Service Partners:

We may share guests' personal data with service partners who assist us in providing products and services to Guests. However, these partners must comply with data security regulations and can only use personal data for specific purposes as outlined.

3.2. Legal Compliance:

We may disclose personal data when required by law enforcement agencies to comply with regulations, and legal procedures, or to protect our rights.

4. Data Retention Period

We will retain Guests' personal data for the duration of using our service and as long as essential to fulfill the stated purposes of collecting data. Once it is no longer necessary, we will either delete or de-identify Guests' personal data.

5. Contact Details of Unit collecting and managing Guests’ personal data

If you have any questions or need support regarding the collection and processing of Guest-related data, please contact us directly via phone or email as below:

Company Name: NEXUSHOUSE COMPANY LIMITED

Address: 8/9 Vo Truong Toan, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Phone Number: 0936.306.316

Email: booking@nexushouse.vn

6. Personal Information Management

Guests have the right to access and amend their personal information by logging into their account on the Site or contacting us at provided information.